- We use forms to collect minimal personal information
- We will never spam you or sell or share your personal data
- Our site uses HTTPS/SSL security
- We use cookies for a number of reasons, principally to help user experience on our websites
Quickly find out how we deal with the following areas:
- GDPR
- Email newsletters
- Collecting personal information
- Disclosure of your information
- Data processing & storage
- Your rights
- Access to information
- Changes to our privacy policy
- Cookies
- Contacting us
General Data Protection Regulations (GDPR)
Most people have heard of GDPR, the updated set of data-protection rules that became enforceable on 25 May 2018. You may have heard that this means you have to give your explicit consent before being signed up to receive marketing communications. That’s a good thing but the GDPR is about more than that.
Briefly, you also have the right to:
- Learn how your data is being used
- Request that your data is deleted
- Retrieve your data in a format you can read and re-use elsewhere
Email newsletters
We use MailChimp to send our email newsletters to subscribers.
When you sign up to any of our email campaigns, you go through a double opt-in system before your details are added to our list. That means you have to:
1. enter your email address and name via a form on our website, and
2. click an activation link in a confirmation email that is sent following your submission
There’s an ‘unsubscribe’ link at the bottom of each email, so it’s easy to remove yourself from the list should you no longer wish to hear from me.
Collecting personal information
Information you give us
You may give us information about you by filling in forms on our site urbanspec.staging.tempurl.host (our site) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service, search for a product, enter a competition, promotion or survey, newsletter sign-up and request a catalogue and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information and personal description.
Information we collect about you
- With regard to each of your visits to our site we may automatically collect the following information:
- Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
- Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
- Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this site. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
We collect personal information via the following web forms:
- Mailing list signup
- Contact us forms
- Our Live Chat function
In all cases, we collect minimum personal data only so that we can communicate with you.
We don’t sell, trade or share your personally identifiable information, and you’re able to unsubscribe from my communications at any time.
We will use this information:
- to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
- to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
- to allow you to participate in interactive features of our service, when you choose to do so;
as part of our efforts to keep our site safe and secure; - to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
- to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
Information we receive from other sources
We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).
Trust is everything for a business like us and we take every step possible to ensure the security of your data.
Disclosure of your information
We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may share your information with selected third parties including:
- Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
- Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day).
- We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience.
- Analytics and search engine providers that assist us in the improvement and optimisation of our site.
We may disclose your personal information to third parties:
- In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
- If Streetspace or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
- If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of Streetspace, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Data processing & storage
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We use the following software companies to process, store and analyse your data:
- MailChimp
- Act!
- Google LLC
- Leedfeeder
Your rights
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at enquiries@streetspacegroup.co.uk. or filling in the form on our contact page.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes.
Cookies
A cookie is a file with small amounts of information which is stored on your computer, tablet or smartphone when you visit a website.
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with the best experience when you browse our website and also allows us to improve it. By continuing to browse the site, you are agreeing to our use of cookies which capture details of your visit, including (but not limited to) traffic, locations and other communication data. This allows us to analyse elements such as visitor frequency and pages most used.
We may collect information about your computer when you enter our site, including, where available, your IP address, operating system and browser type, for system administration and other purposes. This is statistical data, and does not identify any individual.
The information contained on this page is subject to change in line with updates in legislation and guidance, so please check this page periodically.
Strictly necessary cookies
These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
Analytical/performance cookies
They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies
These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies
These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
[Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies].
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) this may hinder your experience of our website by blocking your session from certain areas.
Contact us
Questions, comments and requests regarding this privacy and cookie policy are welcomed and should be addressed to info@streetspacegroup.co.uk.