Quickly find out how we deal with the following areas:
General Data Protection Regulations (GDPR)
Most people have heard of GDPR, the updated set of data-protection rules that became enforceable on 25 May 2018. You may have heard that this means you have to give your explicit consent before being signed up to receive marketing communications. That’s a good thing but the GDPR is about more than that.
Briefly, you also have the right to:
We use MailChimp to send our email newsletters to subscribers.
When you sign up to any of our email campaigns, you go through a double opt-in system before your details are added to our list. That means you have to:
1. enter your email address and name via a form on our website, and
2. click an activation link in a confirmation email that is sent following your submission
There’s an ‘unsubscribe’ link at the bottom of each email, so it’s easy to remove yourself from the list should you no longer wish to hear from me.
Information you give us
You may give us information about you by filling in forms on our site urbanspec.staging.tempurl.host (our site) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service, search for a product, enter a competition, promotion or survey, newsletter sign-up and request a catalogue and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information and personal description.
Information we collect about you
We collect personal information via the following web forms:
In all cases, we collect minimum personal data only so that we can communicate with you.
We don’t sell, trade or share your personally identifiable information, and you’re able to unsubscribe from my communications at any time.
We will use this information:
Information we receive from other sources
We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).
Trust is everything for a business like us and we take every step possible to ensure the security of your data.
Disclosure of your information
We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may share your information with selected third parties including:
We may disclose your personal information to third parties:
Data processing & storage
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We use the following software companies to process, store and analyse your data:
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at email@example.com. or filling in the form on our contact page.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
A cookie is a file with small amounts of information which is stored on your computer, tablet or smartphone when you visit a website.
We may collect information about your computer when you enter our site, including, where available, your IP address, operating system and browser type, for system administration and other purposes. This is statistical data, and does not identify any individual.
The information contained on this page is subject to change in line with updates in legislation and guidance, so please check this page periodically.
Strictly necessary cookies
These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) this may hinder your experience of our website by blocking your session from certain areas.